Our delivery service just got better, we now offer an economy service with no additional surcharges for post code exception areas.
So, our new delivery policy is as follows:
Standard UK Wide Delivery: (Includes all Post Code Exception Areas)
Free Delivery over £25, Under £25 A flat rate of £2.95 will be charged.
This will be via Royal Mail on a 48hr Service.
A flat rate of £5.95* is charged for all orders and these will be sent out on a Next Working Day Delivery, some postcode exceptions do apply as a next day service is not available in those areas**
All orders placed and confirmed before 12 noon Monday – Thursday will benefit from same day despatch regardless of delivery method selected at time of checkout. (excludes Bank Holidays)
All orders placed after 12 noon Friday and over the weekend will leave us via your chosen courier service on Monday. (excludes Bank Holidays – then it will be Tuesday)
All deliveries require a signature on delivery, but you can choose the option to have your parcel left in a safe place if you’re not going to be around, this is at your own risk and no claims for non-delivery will be entertained if you choose this option. We can however deliver to your place of work or a neighbour for extra security.
**Due to the remote nature of some locations, there are some postcodes within the UK to which we unfortunately cannot offer a Next Day Delivery Service. Deliveries to these postcodes will instead be made via our Standard UK Wide Delivery, and will arrive within 4 days (excluding Saturday, Sunday and bank holidays) the following postcodes are classed as non standard.
AB30-63, BT, DD8-10, FK8, FK16-99, G83, HS, IM, IV, KA27-28, KW, PA20-49, PA60-78, PH10-26, PH30-50, TR21-25, TD15, ZE, (The Highlands and Off Shore Isles, Channel Isles, Northern Ireland, Isle of Man and Isles of Scilly) ** Next Day Delivery is not available to these postcodes.
Do you offer Free Delivery?
Yes, we do; this is on our Standard UK Wide Delivery service and its totally free for all postcodes when you spend £25 or more.
Is the Next Day Delivery Guaranteed?
We only use respected Next Day Couriers and have a Next Day Delivery success rate of over 99.5%, sometimes things are out of our control and occasionally can go wrong, we will always do our very best to help resolve the issue, but unfortunately, we cannot enter into claims for late delivery.***
Can I track my order?
When your order moves through our system and then is dispatched you will receive an email with the courier tracking details, so you can follow its progress.
Can I collect from your warehouse?
Yes, you can collect 5 days a week during normal office hours. Please ring us to arrange.
I live locally would you drop off my items?
Yes no problem, we offer a free local delivery service into local towns and villages daily within a 15 – 20 mile radius of the office, your postcode will determine if you’re eligible during checkout. Please contact us for more information on this option.
What are the Delivery times?
Monday to Friday (excluding bank holidays) 8am - 5pm.
Do you offer International Shipping?
SORRY - We do not ship any orders outside of the UK at the moment, but this is under review so please keep an eye on our website for further information when it becomes available.
I want to Return an Item what should I do?
Please view our full returns policy, this will help you. Click Here To View
PLEASE NOTE: During exceptional circumstances or weather conditions guaranteed delivery services may be suspended and in this case no late delivery claim will be entered into.
All orders are normally despatched within 24 hours of order confirmation. Orders for delivery on the next working day must be on our system by 12 noon on the day of despatch, next working day delivery is available Monday – Thursday. All orders placed after the cut-off time of 12 noon on Friday and over the weekend will be despatched on Monday. If Monday is a bank holiday this would then be Tuesday. Upon your order being despatched you will then be emailed a tracking number so you are aware that your goods are on there way to you.