This site uses cookies to provide and improve your shopping experience. By continuing to use this site, you agree to accept these cookies. For more information, please see our Privacy Notice

Store Policies

Your Statutory rights are not affected by any of the following store policies.

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure. We encourage you to feel comfortable using your credit card to conduct commerce on our site.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will arrange to collect them (the whole order) and give a full refund, less return postage costs. Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.

Delivery Information

Delivery charges are calculated on a per-order basis. Please make note of the delivery charges associated with each item.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly, we will reply within 5 working days. It will then be dealt with confidentially and effectively.

For further Information please view our full terms and conditions (Here)

Company Registration Information

Registered Office Address:

FRAGRANT FLAME LIMITED T/as Next Day Candles
Unit 5, Block 4, Worldwide Way, Kiln Lane
Stallingborough, North East Lincolnshire DN41 8DY
UK - England & Wales

Registered in England and Wales No. 10398872